Privacy Policy
(Last updated on November 10, 2019)
RH Game Studios LLC (“RH” “we” or “us”) respects the privacy of everyone that use our website, games, and various related services. This privacy policy is designed to inform you about the type of information that we gather about you, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of that information.
BY ACCESSING AND USING OUR SERVICES, YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS SET FORTH IN THIS PRIVACY POLICY.
Modification to This Policy
From time to time, we may update this Privacy Policy to clarify our practices or to reflect new or different privacy practices, such as when we add new features. We reserve the right to modify and/or make changes to this Privacy Policy at any time.
If we make any material change, we will notify you via a notice on our home page or by other appropriate means of enhanced notice if we are required by applicable laws. Changes to this Privacy Policy will become effective 30 calendar days after they are initially posted on our home page unless we state otherwise in writing. We may update this Privacy Policy from time to time, so you should review this Privacy Policy regularly to ensure you are familiar with any change to it. We will show the “last updated date” at the top of this Policy when we update it. Your continued access or use of our Services, including any services available through any third-party platforms, after the effective date of the policy update will be deemed an acceptance of and an agreement to the Privacy Policy as changed.
What information do we collect from you?
Information that you provide voluntarily:
Our Game(s) login is/are through third party services as described below. If that service is unavailable, we will ask for your account ID number and user name of your sign-in service.
Other parts of our Service may ask you to provide personal information voluntarily.
For example: we may ask you to provide your contact details in order to submit inquiries to us. The personal information that you are asked to provide will be made clear to you at the point we ask you to provide your personal information.
Specifically, the information we collect directly from you may include information like (i) your name;
(ii) your email address and other contact information; (iii) your user name or any other name you use to
identify yourself in any Service; and (iv) other personal information required in order to help you with
any inquiries or support matters you may need assistance with via our customer support service.
Information that we obtain from third party sources:
You can log in to our Games using sign-in services such as Apple Game Center or Google Play.
This is the preferred way for playing our Games. We recommend that you use these sign-in services so that it is possible for us to back up your game play and also help you to transfer your game progression to other devices. If you use these sign-in services, we receive and process your account ID number and user name of the sign-in service.
Payment:
When you purchase our products or services through third party platforms (such as Apple App Store or Google Play Store you will be required to provide certain payment and billing information directly to such third party platforms, we do not collect or store any payment information from you.
What should you know about privacy policies and data collection at any third party sites accessible from our Services?
Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other sites accessible through our site have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. We are not responsible for the policies or practices of third parties.
Third-party Service Providers that place advertisements on our Websites, Games and/or Applications may collect information about you when you view or click on their advertising through the use of cookies. We cannot control the activities of such third parties and cannot guarantee that they will adhere to the privacy and security practices same or similar to ours. You should contact them directly if you have any questions about their use of the information that they collect.
Third Party Name
Privacy Notice
AdColony
adcolony.com/privacy-policy
AdMob
policies.google.com/privacy?hl=en
AppLovin
applovin.com/privacy
Chartboost
answers/chartboost.com/en-us/articles/200780269
Facebook Ads
facebook.com/about/privacy/update
Heyzap
fyber.com/privacy-policy
IronSource
ironsrc.com/wp-content/uploads/2019/03/ironsource-privacy-policy.pdf
Mopub
mopub.com/legal/policy
Unity Ads
unity3d.com/legal/privacy-policy
Vungle
vungle.com/privacy
How long do we retain your personal information?
We will retain your personal information for the purpose for which it was collected to provide you with Services. We may retain your personal information even after you have closed your account with us or we have ceased providing Services to you, if retention of your personal information is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this Privacy Policy or any other agreement we may have with a user.
Our Policy Concerning Children
RH does not knowingly collect or maintain personal information collected online from children under the age of 13. If you believe your child has provided us with personal information that is covered by the U.S. Children’s Online Privacy Protection Act without your required consent, please contact us at support@rhgamestudios.com and we will make reasonable efforts to delete the information from our records. Our services may link to other websites or mobile apps. Please be advised that we are not responsible for the privacy practices of such other websites or mobile apps as those may have different privacy policies and terms of use and are not associated with us. You agree that we cannot control these websites and/or mobile apps and we shall not be responsible for any use of such websites and/or mobile apps.
California Users
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. This request may take up to 30 days to fulfill.
Privacy Rights for California Minors
California residents under the age of 18 have the right to request removal of any content or information that he or she posted anywhere within our Services, such as our Websites or Applications. You can make this request by contacting us using the contact information provided below.
Please be aware that the removal of your information or content may not be complete or comprehensive, and residual copies of such removed information or content may remain on our servers. In addition, we are not obligated to remove any posted content or information that has been copied or re-posted by a third party, that has been rendered anonymous, or that we are required to keep by law.
GDPR
All information collected or obtained by RH as described above, for game purposes, along with any generated game data is stored on the user’s device with a copy stored, depending on platform, either on the Google Cloud or Apple ICloud connected to that device. Google GDPR policy can be viewed at cloud.google.com/security/gdpr and Apple Policy is at apple.com/legal/privacy/en-ww.
Our Contact Information
If you have a question or complaint about our Privacy Policy or any of our privacy practices, please feel free to contact us by sending an email support@rhgamestudios.com